Concerns and Complaints Procedures

At Beaconsfield Primary School we value warm and productive relationships with parents/ carers and enjoy working with you to enable your child to reach their full potential.

Please tell us of your complaint as soon as possible. It is more difficult for us to investigate an incident or problem properly if it took place some time ago. We do appreciate the assistance we receive from parents/ carers in addressing any problems that arise.

We receive very few formal complaints however we recognise that sometimes things may not go as we would all wish and you may feel that we have fallen short of the high standards we set for ourselves, be dissatisfied or require clarification of school matters.

Most issues can be solved very quickly and easily, when and if, they arise and we ask you to follow the procedures contained within our Concerns and Complaints Policy which can be accessed here.